What it costs, how long it takes, and how to send something back.
| Region | Delivery time | Cost |
|---|---|---|
| European Union | 3–6 business days | $4.90 — free over $60 |
| United Kingdom, Switzerland, Norway | 4–8 business days | $7.90 |
| United States and Canada | 6–12 business days | $9.90 |
| Rest of the world | 8–18 business days | $12.90 |
Times are counted from dispatch, not from ordering. Orders are dispatched within 1–3 business days; you receive a tracking link by email as soon as the parcel leaves us.
Orders inside the European Union carry no additional charges. Outside the EU, import duty or local VAT may be charged by your customs authority on delivery. Those charges are set by your country, not by us, and they are not included in the price you pay at checkout.
If tracking has not moved for seven days, write to hello@good-store.store with your order number. We open a case with the carrier and either resend the order or refund it in full — you do not have to chase the courier yourself.
You can return any unused item in its original packaging within 30 days of delivery, for any reason. Email us with your order number, and we send you a return address and instructions. Return shipping is paid by the customer unless the item arrived damaged or incorrect.
Once the parcel reaches us we check it and issue the refund within 14 days, to the same payment method you used. You are refunded the item price and the standard outbound delivery charge.
If you are a consumer in the EU or EEA, you also have a statutory right to withdraw from the purchase within 14 days of receiving the goods, without giving a reason. Our 30-day return policy is offered in addition to that right and does not limit it. To use the statutory right, send us a clear statement by email within 14 days.
Send a photo with your order number within 14 days of delivery. We arrange a replacement or a full refund, including return postage. There is no restocking fee, and we do not ask you to keep the damaged item.